TERMS AND CONDITIONS

  1. All prices mentioned on our website are approximate prices; which are indicative possible customization of that particular style or design. Once that item is personalized for each individual customer, you will receive a final quote through WhatsApp or email; which will be final binding price between Piece Of You and the customer
  2. The price given at the time the order is placed is customized for you at the time of your designing. Further changes in design and any modifications will lead to changes in price and delivery times.
  3. Designing for your specifications can take 2/3 working days.
  4. Orders will only be considered accepted once 50% advance is received in Piece of You bank account. Balance amount must be paid in full before delivery.
  5. Production turnaround time is approximately 2 to 3 weeks after receiving the advance. Please note these are basic time guidelines and as much as we try to adhere to these; there may always be some situations leading to delays which are caused by circumstances out of our control
  6. No exchange or refund under any circumstance will be made, once order is placed or delivered.
  7. Minor modifications such as sizing can be done, at the discretion of the management, and at a chargeable fee.
  8. Orders once placed cannot be canceled, changed or modified.
  9. A price offered within the context of special offers is exclusively limited to the special campaign. Special campaigns are always indicated as such. No promotions are to be combined with any other discounts or any offers. No promotional or any other collaboration with Pure Gold Jewellers or any other third party, unless otherwise stated by both parties.
  10. The personalized and customized goods remain our property until full payment of the purchase price.
  11. We handle the goods with care until transfer of ownership has taken place, after which it is the sole responsibility of the buyer to ensure their products are taken care of and no damages are made to the product.
  12. Any manufacturing defects must be informed within 12 hours of receiving the personalized items; after which we will not be held responsible for the product mishandling
  13. All designs, raw material products and images are sole proprietorship of Piece of You
  14. All personalized and customized jewellery are for final sale and have been manufactured according to customer specifications. Piece of You is not liable for errors that are the result of customer instructions or specifications.

SHIPPING


  1. Free Shipping in UAE. – Shipping takes 2-3 working days after final payment is received.
  2. For shipping outside UAE customers to be charged to as per shipping company.
  3. Any customs fees, import duties, taxes and any custom handling charges will have to be borne by the paying customer. We have no control over these charges and cannot provide any estimates at the time of your purchase as the import laws are different for different Countries.
  4. All orders placed with Piece of You are fully insured in UAE from the time it leaves our facility in Dubai till it reaches your doorstep, Safely, Securely and on Time.
  5. Every jewellery item from Piece of You arrives to you in a beautifully customized Piece of You packaging gift pack along with the relevant certificates. So whether your order is for yourself or a gift for your loved ones the recipient is sure to be impressed not just by our jewellery but also by our packaging.

JEWELLERY CARE


  1. We handle the goods with care until transfer of ownership has taken place, after which it is the sole responsibility to the buyer to ensure their products are taken care of and no damages are made to the production.
  2. Any manufacturing defects must be informed within 12 hours of receiving the personalized items; after which we will not be held responsible for the product.
  3. Jewellery requires proper care and treatment for its longevity so that it can even be handed down as heirlooms to future generations without losing their shine and sparkle.
  4. Regular cleaning of Jewellery is essential to maintain shine and brilliance of jewellery's gemstones and metal. On wearing jewellery, it gets dirty as you use various skin and body care solutions such as soaps, lotions and even it becomes oily from your skin's natural oils. Even when you are not wearing them, they collect dust.
  5. You can clean your jewellery at home by your own by using soft brush, water and soap or by using readymade jewellery cleaners.
  6. You can also take services of a professional jeweller to keep jewellery clean.
  7. Jewellery should be stored individually in a soft cloth pouch or plastic zip-lock bags to ensure that a piece of jewellery or gemstone should not scratch other jewellery or gemstones. You should not wear jewellery while doing heavy work, housework or gardening as it can be scratched.
  8. You should avoid the situation where your jewellery comes in contact with chlorine bleach, hair spray or other chemicals because they can severely discolor and damage your jewellery as well as their settings.
  9. Piece of You offers lifetime FREE cleaning and polishing service by simply taking your personalized piece of you to any Pure Gold Jewellers and letting the experts taking care of it.